Hot Blog

The latest and greatest from Focal Point.

COVID-19 Update

COVID-19 Update

We’re still here — just working remotely! We’re fortunate to have the ability and technology to have our team work remotely, which is our plan beginning this week.

Finding Joy

Finding Joy

Creative industry or not, we all could use a little more joy in our lives. But most of us get caught up in the daily grind, routines, deadlines, milestones, meetings and budgets – and that’s just Tuesday!

But First, Let Me Take A Selfie

But First, Let Me Take A Selfie

The Google Arts & Culture app is essentially helping us all become Dorian Gray. While the never-aging antagonist in Oscar Wilde’s philosophical novel watched helplessly as his self-portrait morphed into a monster – that seemed to be the general feeling we had at the office when we tried the new Google app feature.

In Chatbots We Trust. Sort Of…

In Chatbots We Trust. Sort Of…

Technology has done a lot to make our lives easier; travel, ecommerce, communication, and socializing to name a few. But what about customer service? Is technology replacing humans when it comes to customer outreach? To put it simply, no. But further research indicates that businesses are becoming more and more receptive to utilizing chatbots to help consolidate certain aspects of the customer service experience.